I'm sorry you lost your character man, I lost a Inferno cows I finally was able to start yesterday but at the end of the day, you can't make a hc character with only one life and expect another shot because lag happened. You are playing online, lag will happen whether it's on your end or the servers end. It was the same on bnet and although it's not an intention for the game to lag, you go into hc knowing full well that lag can and will happen, and you only get one life so it was bound to happen. If you want reimbursement for technicalities then you should just play softcore. Every hc player knows the cost to play hc that's why they play it, you may not be the blame for the death of your zon but you knew going in that you could lose it all any minute. That's what hc is. Not to be an asshole I'm just saying. Sorry for your loss.