Originally Posted by
Game
I am really sorry you lost your character, it definitely sucks. I hate to say it though, but we cannot restore characters or gear. I am not sure why you think this is a low-quality server, because it definitely is not, infact I am sure there hasn't ever been a diablo 2 server out there that was ran on such a well equipped dedicated server. We pay a lot more than people think for our server, and even on months when there were no gold purchases at all I continued to pay for the server out of my pocket. The server isn't the case here, it is the simple fact that we've pushed this game to it's absolute limits editing so much of the engine that sometimes it seems there is a 1-2 minute hiccup. This has nothing to do with the hardware, but rather the really old code of Diablo 2. Playing hardcore is very dangerous here, not because of this lag but also because of the content in general, it clearly was not made with hardcore in mind.
I know a lot of people think softcore is too easy because of "unlimited deaths" and that is why they play hardcore, but that is not how annihilus is. Some of the content is very hard, to the point where only 1 clan has cleared it. I know you're going to be very upset about my response, but hardcore was designed to make people mad if you ask me. I am ALWAYS working to improve the stability of the server and I am in no way saying it's anywhere close to perfect, but we're doing the best we can and if we had a way to restore characters (we don't) then just about everyone would say a lagspike killed them, and I would have to restore characters for everyone or people would say im biased, then it isn't even hardcore anymore. I hope you can continue to play softcore, but if not that is completely up to you. Again, I am sorry for your loss.